Legal

Returns & Refunds

Last updated 4 June 2026

Made to order

Every print is produced individually once you order — nothing is held in stock. Because each piece is made to your specification (size and frame), we are generally unable to accept returns for change-of-mind purchases. This does not affect your legal rights in respect of faulty or misdescribed goods.

Damaged or faulty items

If your print arrives damaged, faulty, or not as described, you are entitled to a replacement or refund. Please get in touch within 14 days of receipt with your order number and a photograph of the issue, and we will arrange a replacement or full refund — including any delivery costs — at no charge to you.

Cancelling an order

If you need to cancel, contact us as soon as possible. Because prints go into production quickly, we can only cancel before your order has been sent to production. Once production has begun the order cannot be cancelled, as the item is made specifically for you.

How refunds are made

Approved refunds are returned to your original payment method via Stripe, usually within 5–10 working days of being processed.

To start a return or report a problem, reach out via the contact page.